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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services made available via playamowin-au.com in connection with the brand profile Playamo. By accessing or using the Website or opening an account, you agree to be bound by these Terms. If you do not agree, you must not use the Website. These Terms are effective as of 1 January 2026 and supersede all prior versions.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator means Dama N.V., a company incorporated under the laws of Curaçao with registration number 152125, having its registered and principal place of business at Scharlooweg 39, Willemstad, Curaçao, licensed by Antillephone N.V. under licence number 8048/JAZ2020-013, and operating the Website playamowin-au.com related to the brand profile Playamo.
  • Website means the internet site available at https://playamowin-au.com and any related mobile or mirror versions through which the Operator offers online casino and gambling services to Users linked to Playamo.
  • User or Player means any natural person who accesses the Website, creates an account or otherwise uses the services, irrespective of residence, including Australian-based users who access the service on an offshore basis.
  • Account means the personal, non-transferable user account created by a Player on the Website for the purpose of participating in gambling activities and managing funds.
  • Services means all online gambling and related services provided via the Website, including but not limited to real-money casino games, bonus offers and promotional activities.
  • Game means any casino game, slot, table game, live dealer game, or other gambling product offered on the Website.
  • Bet or Wager means any amount of real money or bonus funds staked by a Player on the outcome of a Game available on the Website.
  • Bonus means any promotional value granted by the Operator, including deposit bonuses, no-deposit bonuses, free spins, cashback, tournament prizes and other incentives, subject to specific bonus terms.
  • Bonus Funds means funds credited to a Player's Account as part of a Bonus promotion, including associated winnings, until wagering requirements and other conditions are fully met.
  • Real Money Balance means funds deposited by the Player and any winnings derived from such funds, excluding Bonus Funds that have not met bonus requirements.
  • Wagering Requirements means the total amount a Player must bet using Bonus Funds and/or Real Money Balance before Bonus Funds and associated winnings become withdrawable.
  • KYC (Know Your Customer) means the identification and verification procedures conducted by the Operator, including verification of age, identity, residential address, source of funds and payment methods.
  • Restricted Jurisdiction means any country or territory where the provision or use of the Services is prohibited or restricted by local law or regulatory action, including Australia under the Interactive Gambling Act 2001 (Cth), as further explained below.
  • ACMA means the Australian Communications and Media Authority, the regulator responsible for enforcing the Interactive Gambling Act 2001 in relation to Australian residents.
  • Terms means these Terms and Conditions, as amended from time to time.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You may only create an Account and use the Services if you are at least 18 years old or have reached the minimum legal gambling age in your country of residence, whichever is higher.
  • Legal capacity: By registering an Account, you confirm that you have full legal capacity to enter into binding contracts.
  • Australian regulatory note: The Services are offered offshore from Curaçao and are not licensed in Australia. Australian residents access the Website, if at all, on a grey-market basis. The Website may be subject to ISP blocking by ACMA and may be regarded as providing an illegal gambling service under the Interactive Gambling Act 2001 (Cth). By using the Website, you accept that you have no protection under Australian gambling laws and no recourse to Australian regulators.
  • Jurisdictional responsibility: You are solely responsible for ensuring that your use of the Services is lawful under the laws applicable to you. The Operator does not provide legal advice and does not accept liability if your use of the Website breaches local law.

Registration Process

  1. Account creation: To register, you must complete the online registration form on playamowin-au.com, providing at least your full name, date of birth, country of residence, email address, password, and any other information requested.
  2. Email verification: You must verify your email address by following the link or instructions sent to you. The Operator may restrict access or withhold withdrawals until verification is completed.
  3. KYC verification: At any time, and at its sole discretion, the Operator may request KYC documents, which may include:
    • Valid government-issued photo ID (passport, driver's licence or national ID card);
    • Proof of address (utility bill, bank statement or official document not older than 3 months);
    • Proof of ownership of payment methods used (e.g., copy of bank card with masked digits, bank statement, e-wallet screenshot);
    • Source of funds or source of wealth documentation, where required by anti-money-laundering obligations.
  4. Refusal and closure: The Operator may refuse to open an Account or close an existing Account at its absolute discretion, in particular if you fail KYC checks or provide incomplete or inconsistent information.

User Obligations

  • Accuracy of data: You must ensure that all registration information is true, accurate and complete and remains so at all times. You must promptly update your details via the Account interface or by contacting support at [email protected].
  • One account only: You may hold only one (1) Account on the Website. Creating multiple Accounts (including using different emails, devices, IP addresses or identities) is prohibited and may result in closure of all related Accounts and forfeiture of funds and Bonuses.
  • Password security: You are responsible for safeguarding your login credentials and must not share them with any third party. Any activity conducted under your Account will be deemed to have been carried out by you.
  • Unauthorised access: If you suspect that your Account has been compromised, you must immediately change your password and notify the Operator at [email protected].
  • Use on own behalf: You may use the Services only on your own behalf and not as an agent, nominee, trustee or representative of any other person.

Betting & Gameplay Rules

General Gameplay Conditions

  • Game rules: Each Game available on the Website is subject to its own rules, paytables and specific terms provided by the Operator or the relevant game supplier. By placing a Bet, you confirm that you have read and understood the applicable game rules.
  • Random number generator (RNG): Outcomes of applicable Games are determined by a certified RNG solution. The RNG platform provider (SoftSwiss) and its RNG have been certified by iTech Labs, with validity currently extended to 2026. Notwithstanding this, the certification may not be specific exclusively to Playamo, and you accept the RNG as final and binding for all purposes.
  • Fair play: You must not attempt to manipulate Game outcomes, exploit software bugs, or use any form of automated tool or bot to gain an unfair advantage.

Placing Bets

  • Funding requirement: You may place Bets only if your Account holds sufficient Real Money Balance or eligible Bonus Funds. Bets that would cause your balance to go negative will not be accepted.
  • Minimum and maximum bets: Minimum and maximum Bet sizes are set per Game and displayed within the Game interface. The Operator may change limits at any time.
  • Bet confirmation: A Bet is deemed placed and accepted once it has been recorded on the Operator's servers. The transaction log maintained by the Operator is conclusive evidence of all Bets and Game outcomes.
  • Currency: Bets are placed in the currency displayed in your Account. Currency exchange rates, where applicable, are determined by the Operator or its payment providers.

Cancellation and Modification of Bets

  • Player-initiated changes: Once a Bet has been placed and accepted, you cannot cancel, amend or withdraw it, except where the Game rules expressly permit such action before the event starts or the spin is triggered.
  • Operator-initiated voiding: The Operator may void, cancel or reverse Bets in its discretion, including where:
    • a technical failure or error has caused an incorrect Bet acceptance, incorrect payout or malfunctioning Game;
    • the Bet or outcome results from a manifest error, including obvious mispricing or incorrect game configuration;
    • you have breached these Terms, including by using multiple Accounts, bonus abuse or collusion.
  • Technical issues: In case of disconnection, server failure or similar technical problems, the Operator will strive to restore the Game state to that last recorded on its servers. If restoration is not possible, the Operator may void the affected Bets and refund the Bet amount to your Account, without any obligation to pay winnings that would have resulted.

Conduct in Live Casino, Chats and Communications

  • Respectful behaviour: In any live casino, chat room or direct communication with staff or other Players, you must:
    • refrain from insults, threats, harassment, discrimination, hate speech or obscene language;
    • not promote illegal activities, including unlicensed gambling, money laundering or drug use;
    • not share personal data of others or encourage self-harm or excessive gambling.
  • Prohibition of fraud and collusion: You must not:
    • collude with other Players or third parties to gain unfair advantage;
    • engage in chip dumping, advantage play based on software vulnerabilities, or syndicate betting;
    • use scripts, bots, or automated systems to participate in Games.
  • Enforcement: The Operator may monitor communications, record sessions and retain logs to investigate suspected breaches. The Operator may mute chat, restrict access, void Bets, confiscate funds or close Accounts in cases of serious or repeated misconduct.

Bonus Terms

Bonus Activation

  • Eligibility: Bonuses and promotions offered on playamowin-au.com in connection with Playamo are available only to registered Players who meet the specific criteria stated in each offer (e.g., minimum deposit, promo code, country eligibility).
  • Bonus credits: A Bonus is credited to your Account once you satisfy the conditions described in the relevant promotion (for example, making a qualifying deposit and entering a bonus code) and after the Operator has confirmed activation.
  • Time-limited offers: Each Bonus is subject to a validity period (for example, 7 - 30 days from activation). Unless otherwise specified, Bonuses and any related free spins or tournament entries that are not used within the specified period will expire and be removed from your Account.

Wagering Requirements and Withdrawal Restrictions

  • Standard wagering: Unless explicitly stated otherwise, Bonuses are subject to wagering requirements (for example, the Bonus amount must be wagered a specified number of times) before any associated winnings become withdrawable. The exact wagering multiplier (e.g., 40x the bonus amount) and timeframe will be set out in the relevant promotional description.
  • Contribution of games: Different Games may contribute differently toward wagering requirements. Typically:
    • most video slots: 100% of the Bet amount;
    • table games and live casino: may contribute 0% or a reduced percentage;
    • certain slots or jackpot games: may be excluded entirely.
    The applicable contribution table is displayed in the Bonus terms or help section. It is your responsibility to check the current list before wagering.
  • Maximum Bet with active Bonus: When wagering an active Bonus, you may be subject to a maximum Bet size per spin or game round. Exceeding this limit (as specified in the Bonus conditions) may result in confiscation of Bonus Funds and associated winnings.
  • Withdrawal while wagering: If you request a withdrawal before meeting the wagering requirements, the Operator may:
    • cancel the Bonus and all associated winnings, crediting only your remaining Real Money Balance; or
    • process the withdrawal and forfeit any Bonus Funds still subject to wagering.

Prohibited Games and Bonus Abuse

  • Prohibited or restricted games: Certain Games may be excluded from Bonus play or subject to reduced contribution, including but not limited to progressive jackpots, low-risk roulette or blackjack strategies, and other games listed in the Bonus terms. Placing Bets on such Games while meeting wagering requirements may be considered abuse.
  • Bonus abuse: The following behaviours are considered Bonus abuse and may result in forfeiture of Bonuses, winnings and Account closure:
    • opening multiple Accounts to claim repeated Bonuses;
    • colluding with other Players to meet wagering requirements quickly or share Bonuses;
    • placing low-risk or offsetting Bets (e.g., betting both red and black in roulette) solely to unlock Bonus funds;
    • depositing, receiving a Bonus, and then placing one or a few high-risk Bets to generate disproportionate winnings ("bonus hunting").

Combining Promotions

  • No automatic stacking: Bonuses generally cannot be combined unless the promotional terms explicitly allow this. If multiple Bonuses are available, the Operator may require that one Bonus be completed or forfeited before another is activated.
  • Priority of terms: In the event of any inconsistency between these general Bonus Terms and the specific rules of a promotion, the specific promotion rules will prevail to the extent of the inconsistency.

Payments & Withdrawals

Deposits

  • Payment methods: The Website may support a range of deposit methods, which can include:
    • bank cards (e.g., Visa, Mastercard);
    • e-wallets and payment processors;
    • prepaid vouchers, local payment solutions; and
    • cryptocurrencies, where enabled (e.g., Bitcoin and other supported coins).
    Availability depends on your country and the Operator's payment partners.
  • Deposit limits: Minimum and maximum deposit amounts are specified in the cashier section and may differ by method. The Operator may set or adjust limits per transaction, per day, per week or per month.
  • Fees: The Operator generally does not charge internal deposit fees but reserves the right to do so. Your bank, card issuer, or payment provider may impose its own fees or currency conversion charges, for which the Operator is not responsible.
  • Third-party payments: You must deposit only from payment accounts or instruments in your own name. Deposits from third parties are prohibited and may lead to reversed transactions and Account review.

Withdrawals

  • General conditions: You may request withdrawals of your available Real Money Balance, subject to:
    • completion of KYC verification to the Operator's satisfaction;
    • fulfilment of all Bonus wagering requirements;
    • absence of ongoing disputes, investigations or chargebacks related to your Account.
  • Withdrawal methods: Withdrawals are generally processed to the same method used for deposit, where technically possible. If this is not possible, the Operator may require an alternative method in your name (e.g., bank transfer, e-wallet, or cryptocurrency wallet).
  • Processing times: The Operator aims to review and process withdrawal requests within a reasonable period (for example, within 24 - 72 hours during business days). Additional time may be required for KYC checks or payment provider processing, and no specific processing time is guaranteed.
  • Limits: The Website may impose minimum and maximum withdrawal amounts per transaction, per day, per week or per month. Limits can be adjusted based on your player status, payment method or security considerations.
  • Fees and charges: While the Operator endeavours to process withdrawals free of internal fees, it may deduct reasonable processing costs, particularly for repeated withdrawals without substantial wagering activity. Your bank or payment provider may also charge fees.

Refunds, Chargebacks and Reversals

  • Refund policy: Deposits are generally final and non-refundable once used for wagering. The Operator may, at its absolute discretion, grant a refund of unused deposit funds if:
    • no wagering has taken place; or
    • a clear technical error occurred.
    Any such refund may be subject to investigation and KYC checks.
  • Chargebacks: You must not initiate chargebacks or payment reversals without a valid basis. If a chargeback is made:
    • the Operator may suspend or close your Account;
    • all winnings and Bonuses may be forfeited; and
    • the Operator may seek to recover the outstanding amount and associated costs.
  • Refunding Bets and Bonuses: In the event of a technical error or evident malfunction affecting a Game outcome, the Operator may void the affected Bet(s) and:
    • return the Bet amount to your Account; or
    • otherwise adjust your balance to reflect the correct outcome.
      • Bonus Funds associated with such Bets may be reinstated, modified or cancelled at the Operator's discretion.

    Australian-Specific Risk and Access Note

    Regional Compliance Note (Australia): The Services are provided under a Curaçao licence and are not authorised by Australian regulators. According to information published by ACMA, certain offshore gambling sites operated by or related to Dama N.V. have been targeted for ISP blocking under the Interactive Gambling Act 2001. Access to playamowin-au.com or related mirrors may be restricted from within Australia and may require technical workarounds (e.g., alternative domains or VPNs). By depositing or requesting withdrawals, you acknowledge that:

    • you have no protection or guaranteed recourse under Australian consumer or gambling law;
    • transaction processing may be affected by ISP blocking and by your financial institution's policies; and
    • any disputes must be resolved with the Operator under Curaçao law and these Terms.

    Limitation of Liability

    Operator's Obligations

    • Service provision: The Operator undertakes to provide the Services with reasonable skill and care, consistent with industry standards for offshore online gambling operators licensed in Curaçao.
    • Fairness: For Games that rely on an RNG, the Operator uses a platform whose RNG has been certified by iTech Labs through its provider SoftSwiss, with validity currently extended to 2026. The Operator will not intentionally manipulate Game outcomes.
    • Accuracy of results: Game results and Account balances are maintained in the Operator's transaction logs. In case of discrepancy, the data stored on the Operator's servers shall prevail, subject to verification and correction of manifest errors.

    Exclusions and Limitations

    • No guarantee of uninterrupted access: The Operator does not warrant that the Website or Services will be uninterrupted, error-free or free from viruses or other harmful components. Temporary suspension may occur due to maintenance, technical issues, regulatory blocking (including ACMA-initiated ISP blocking in Australia) or circumstances beyond the Operator's control.
    • Technical failures: The Operator is not liable for losses arising from:
      • internet or network interruptions, latency, disconnections or failures of your hardware or software;
      • misconfiguration or malfunction of third-party equipment or services; or
      • errors in data transmission between your device and the Operator's servers.
    • Indirect and consequential losses: To the maximum extent permitted by law, the Operator shall not be liable for any indirect, incidental, consequential or special damages, including loss of profits, data, business, opportunity or reputation.
    • Maximum compensation: Where the Operator is found liable to you in relation to a specific Bet or Game, its maximum aggregate liability shall not exceed the amount of the Bet or the amount actually lost by you in that specific transaction, whichever is lower.
    • Australian law note: As the Operator is an offshore entity, mandatory Australian consumer guarantees may not apply. Nothing in these Terms excludes any liability that cannot be excluded under the laws of Curaçao or other applicable mandatory laws.

    Intellectual Property Rights

    • Ownership: All intellectual property rights in and to the Website playamowin-au.com, including but not limited to text, graphics, logos, design, layout, software, databases, audio-visual content and underlying source code, are owned by the Operator, its affiliates, licensors or content providers.
    • Licence to use: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for personal, non-commercial entertainment purposes, in accordance with these Terms.
    • Restrictions: You must not, without prior written consent from the Operator:
      • copy, reproduce, modify, adapt, translate, reverse engineer, decompile or disassemble any part of the Website or software;
      • redistribute, sublicense, sell, lease, transfer or otherwise exploit the Website or any portion thereof;
      • scrape, harvest, or systematically extract data from the Website, including game results or odds.
    • Third-party content: Game titles, trademarks and logos of third-party providers appearing on the Website are the property of their respective owners and may be protected by copyright and trademark laws. No rights in such content are granted to you other than as necessary to use the Services.

    Privacy & Data Protection

    • Privacy Policy: The Operator processes your personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By using the Website, you acknowledge and agree to the collection, use, storage and disclosure of your data as described therein.
    • Purpose of processing: Your data may be processed for, among other purposes, account administration, KYC and anti-money-laundering checks, payment processing, prevention of fraud and bonus abuse, customer support, and compliance with legal obligations in Curaçao and other relevant jurisdictions.
    • Offshore nature and Australian note: Your data may be stored and processed outside Australia, including in Curaçao and other countries where the Operator or its service providers are located. Australian data privacy laws may not apply, and you may not benefit from local regulatory protections.
    • Contact for privacy matters: For privacy-related queries, you may contact the Operator via [email protected] or other channels specified in the Privacy Policy.

    Changes to Terms

    • Right to amend: The Operator reserves the right to amend, update or replace these Terms at any time, for example to reflect changes in legal requirements, regulatory guidance, business practices, or technical infrastructure.
    • Notification of changes: Material changes will, where feasible, be notified to you by:
      • email sent to the address registered to your Account; and/or
      • a notice or banner displayed upon your next login or on the Website.
    • Effective date: Unless otherwise stated, changes become effective upon publication on the Website. Continued use of the Services after the effective date constitutes your acceptance of the revised Terms.
    • Right to discontinue use: If you do not agree with any updated Terms, you must immediately stop using the Website, close your Account and, where possible, withdraw any remaining Real Money Balance, subject to KYC and other applicable conditions.

    Termination & Suspension

    Operator's Rights

    • Suspension and closure: The Operator may suspend or terminate your Account, in whole or in part, at its sole discretion and without prior notice, particularly where:
      • you breach these Terms or any game or Bonus rules;
      • you provide false, misleading or incomplete information during registration or KYC;
      • you engage in fraud, money laundering, collusion, Bonus abuse or other prohibited conduct;
      • there is a regulatory, legal or security reason to do so, including enforcement actions by authorities such as ACMA affecting Australian players.
    • Account inactivity: The Operator may treat an Account as inactive after a specified period of no login activity and may charge reasonable administrative fees or close the Account, in accordance with applicable law and any separate inactivity policy.

    Consequences of Termination

    • Funds on termination: Upon closure of your Account:
      • Real Money Balance not related to fraudulent, abusive or unlawful conduct will, where legally and technically possible, be returned to you via an appropriate payment method, subject to KYC and any applicable fees;
      • Bonus Funds and any winnings derived from them may be cancelled, especially where Terms have been breached.
    • Ongoing investigations: If an investigation is ongoing at the time of closure, the Operator may withhold funds until the investigation is completed and may retain or forfeit funds to the extent permitted by law in cases of confirmed unlawful or abusive conduct.
    • Player-initiated closure: You may terminate your Account at any time by contacting customer support at [email protected]. After settlement of any outstanding obligations, the Operator will close the Account and process any remaining Real Money Balance in accordance with these Terms.

    Governing Law & Jurisdiction

    • Governing law: These Terms, your Account and your use of the Services are governed by the laws of Curaçao, excluding its conflict-of-law rules.
    • Offshore status for Australian users: For Users located in Australia, you acknowledge that:
      • the Services are provided from offshore and are not licensed by Australian authorities;
      • the Interactive Gambling Act 2001 (Cth) may classify the Services as illegal for Australian residents; and
      • any disputes must be pursued against the Operator in its jurisdiction of incorporation, and you have no right to regulatory complaint mechanisms under Australian law in relation to these Services.
    • Dispute resolution: In the event of a dispute, you should first contact customer support via [email protected] to attempt to resolve the issue informally. If the dispute is not resolved, it may be:
      • referred to the relevant licensing or supervisory body in Curaçao (e.g., Antillephone N.V.) where applicable; or
      • submitted to the competent courts of Curaçao, which shall have exclusive jurisdiction, unless mandatory law provides otherwise.

    Contact Information

    If you have any questions, complaints or legal queries regarding these Terms, your Account, or the Services associated with Playamo on playamowin-au.com, you may contact the Operator using the following details:

    The Operator currently does not provide a dedicated telephone support line. All official communications should be made in writing via the above email addresses or other contact channels announced on the Website.